Privacy Policy & Terms

1. Introduction

Welcome to Florentia Solutions (“we”, “us”, “our”). This Privacy Policy and Terms of Service (“Policy”) describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website [florentiasolutions.com] (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this Policy.

2. Definitions

  • Personal Data / Personal Information: any information relating to an identified or identifiable natural person (for example: name, email address, phone number, billing address).

  • Usage Data: non-personal data collected automatically (e.g. browser type, pages visited, time spent).

  • Service: the website features, content, or goods offered by us through the Site.

  • User / You: any person who accesses or uses the Site.

3. Information We Collect

3.1 Information You Provide

We may collect, as required or optional:

  • Name

  • Email address

  • Billing / shipping address

  • Phone number

  • Payment information (processed via third-party payment processors)

  • Any messages or requests you send to us

3.2 Automatically Collected Information

When you use the Site, we may collect Usage Data such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Referring / exit pages

  • Operating system and device information

  • Cookies and similar tracking technologies

4. How We Use Your Information

We may use the information for purposes such as:

  • To process and fulfill your orders

  • To manage your account and provide customer service

  • To communicate with you (order updates, promotional emails, etc.)

  • To monitor and analyze usage and trends

  • To prevent fraud and ensure security

  • To comply with legal obligations

5. Sharing & Disclosure of Information

We may share your information with:

  • Service providers / vendors (payment processors, shipping carriers, hosting providers)

  • Legal authorities, if required by law or to respond to lawful requests

  • Business transfers, e.g., in the event of a merger, acquisition, or sale of assets

  • Affiliates and partners, with your consent or as necessary

We will not sell your personal data to third parties for marketing purposes without your explicit consent.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognize returning users

  • Maintain session state

  • Improve site functionality

  • Provide analytics and advertising

You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of the Site.

7. Data Security & Retention

  • We implement technical and organizational measures to protect your data (encryption, access controls, etc.).

  • We retain your data only for as long as necessary to fulfill the purposes in this Policy, or as required by law.

  • In the event of a security breach, we will notify you and relevant authorities as required by law.

8. Your Rights

Depending on your jurisdiction, you may have rights such as:

  • Accessing your personal data

  • Rectifying / updating incorrect data

  • Deleting your data (“right to be forgotten”)

  • Restricting or objecting to processing

  • Data portability

  • Withdrawing consent (where processing is based on consent)

To exercise these rights, please contact us at the address below.

9. Children’s Privacy

Our Site is not intended for children under the age of 13 (or applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently done so, please contact us to have that data deleted.

10. Third-Party Links & Integrations

Our Site may contain links to third-party websites or services (e.g., social media, payment gateways). We are not responsible for their privacy practices. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Policy periodically. We will post the new version on this page with a revised “Last Updated” date. Significant changes may also be notified to you by email or via site notice.

12. Contact Us

If you have any questions, concerns or requests about this Policy, you may contact:

Florentia Solutions
Email: hello@florentiasolution.com
Phone: +1 (301) 513-2136